1. Introduction

At ConsoleHub, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Whether you're a customer renting a console or simply visiting our website, your information is handled with care and transparency.

2. Information We Collect

Depending on how you engage with ConsoleHub, we may collect the following data:

• Identity information: Full name, company name (if applicable), National Insurance number (only when legally required)
• Contact details: Email address, phone number, delivery or billing address
• Order & service details: Console rental history, selected gaming packages, booking preferences
• Technical data: IP address, browser type, cookies, and usage statistics from our website

3. How We Use Your Data

We process your data for the following purposes:

• To process and deliver your PlayStation rental bookings
• To manage customer support and respond to your queries
• To send you relevant updates and special offers (only with your explicit consent)
• To maintain the safety and performance of our platform
• To meet our legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal grounds to process your information:

• Contractual necessity – to fulfil your console rental or service agreement
• Consent – for marketing communications or optional data collection
• Legal compliance – where required by UK law

5. Data Retention

Your personal data is retained only as long as necessary for the purposes outlined above. Once no longer needed, your data will be securely deleted, unless retention is legally required (e.g., for tax or regulatory purposes).

6. Your Rights

Under UK GDPR, you have rights regarding your personal data:

• Access or request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Object to or limit certain types of processing
• Transfer your data to another service provider
• Withdraw consent at any time

To exercise these rights, please contact us:

Email: privacy@consolehub.site

Address: 85 Great Portland Street, London, W1W 7LT, United Kingdom

7. Data Security

We implement strong security protocols – including encryption, access control, and regular monitoring – to protect your personal information from unauthorised access, loss, or misuse.

8. Data Sharing

We do not sell or trade your personal data. Your information may be shared with:

• Trusted third-party service providers (e.g., couriers, payment processors) under strict confidentiality agreements
• Legal or regulatory authorities, when required by law

All data sharing is conducted in full compliance with applicable data protection laws.

9. Cookies & Tracking

Our website uses cookies to enhance your experience, remember your preferences, and gather usage analytics. For more details, please review our Cookie Policy.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage users to review the policy periodically to stay informed.